Rules & Terms of Use — The Pokies 114

Welcome to the official Rules & Terms page for The Pokies 114. We tested our platform extensively and compiled these rules to make sure players understand how to use the site safely, what to expect when depositing or withdrawing, and how we handle bonuses, disputes and security. These rules are binding and describe the core obligations between you (the player) and The Pokies 114 (the operator). Please read them carefully before you register or play.

Who We Are

The Pokies 114 is an online gaming operator registered and operating from Costa Rica. Our registration number is 3-102-841524 and we were established in 2021. Our operations are conducted under applicable regulatory oversight and internal compliance procedures to protect players and ensure fairness. By using our services you accept these rules in full.

Scope, Acceptance and Updates

These rules apply to all activity on The Pokies 114 platform, regardless of whether you connect via mobile, desktop or other internet-enabled devices. When you create an account you accept these Terms and any additional rules published on the platform. We reserve the right to amend these Terms; changes will be published on this page and your continued use of the platform after publication constitutes acceptance of the changes.

Eligibility and Legal Age

Participation on The Pokies 114 is limited to players who satisfy local legal age requirements and who are located in jurisdictions where online gambling is permitted. It is your responsibility to verify whether online gaming is legal in the jurisdiction from which you access the platform.

• You must be of legal gambling age in your country of residence.
• You must not be subject to any local prohibition on gambling.
• You must not be self-excluded, under a ban or previously closed out by The Pokies 114 or another licensed operator.

Opening and Maintaining an Account

Accounts must be opened in the true name of the player and all information supplied must be accurate and up to date. False information, impersonation or failing to provide required documentation when requested can lead to suspension or permanent closure of your account.

• When registering you will be asked for personal details such as full name, date of birth, contact information and other relevant data.
• We may request supporting documents to verify identity, address and payment methods. Typical documentation is described in the table below.
• You must notify us of any changes to your contact information. We will not be responsible for failed communications if you do not update your details.
• Passwords and account security details are your responsibility. Do not share login details or let others access your account. Contact support immediately if you suspect unauthorized access.

Verification and Know Your Customer (KYC)

To protect players and comply with regulatory requirements we perform verification checks. Our verification process is standard industry practice and helps prevent fraud, money laundering and underage play.

Our results show that providing clear, high-quality scans speeds up verification. If verification is incomplete we may restrict account access, including deposits and withdrawals, until the checks are complete.

Deposits

Deposits are credited to your account once we receive confirmation from the payment provider. Availability varies by method and jurisdiction. We tested common deposit methods and observed prompt processing for most modern online methods; bank transfers can take longer depending on the originating bank.

Deposit limits may apply by payment method and are displayed during the deposit process. All deposits must originate from payment methods in your name unless explicit permission has been granted by us in writing.

Withdrawals and Processing

We aim to process withdrawal requests promptly. In practice processing time depends on verification status, the payment method selected and the response time of financial institutions involved. Our tests show that once identity checks are complete, internal processing typically takes 24-72 hours, with further time required for the receiving bank or payment provider to credit funds to your account.

Important withdrawal rules observed in our testing and applied consistently:

• We may require full identity verification before processing a payout.
• We reserve the right to hold funds while investigations or checks are performed.
• Withdrawals will be returned to the original payment source where possible. If rejected by the receiving institution, we will contact you to arrange an alternative.
• We do not charge withdrawal fees, although your bank or intermediary may apply fees outside our control.
• Accounts do not earn interest and no currency conversion guarantee is offered by the platform.

Wagering Requirements and Bonus Terms

Bonuses and promotions are granted at our discretion and carry specific terms. These terms exist to prevent abuse and to ensure fairness for all players. From our review and testing of the system, common conditions include minimum wagering requirements, eligible games and time-limited conditions.

• Each bonus outlines wagering (playthrough) requirements which must be met before a withdrawal of bonus-related funds.
• Bonuses may be restricted to certain game types; betting on excluded games while using bonus funds may void the bonus and any related winnings.
• We prohibit the use of multiple accounts to claim the same bonus. Duplicate accounts used to abuse offers will be closed and winnings voided.
• Using automated strategies or collusion specifically to meet wagering requirements is prohibited and will lead to cancellation of bonuses and winnings.
• Pending bets connected to a canceled promotion will be voided where appropriate.

Our compliance team monitors bonus activity; in cases where abusive patterns are detected, we will take action including but not limited to bonus cancellation, withholding funds, account suspension and referral to law enforcement if fraud is suspected.

Prohibited Conduct and Fair Play

Fair play is essential. The Pokies 114 maintains strict rules to protect the integrity of games and the safety of all players.

• Collusion, the use of automated devices (bots) or programs to manipulate play and outcomes is strictly forbidden.
• Any attempt to exploit software glitches, system errors or malfunctions must be reported immediately. Deliberate abuse may result in the forfeiture of winnings.
• We reserve the right to void any bet or winning that we reasonably believe arose from cheating, collusion or manipulation.
• Repeated or systematic behavior that undermines fair play can lead to account suspension, permanent ban and legal action.

We maintain technical safeguards including random number generation (RNG) systems and monitoring tools. Our audits and internal testing indicate our systems perform consistently and fairly. Where a game malfunction occurs we will investigate with relevant suppliers and determine the correct resolution, which may include voiding bets or returning funds at our discretion.

Responsible Gambling

We are committed to responsible gambling. Our platform provides tools and resources to help players manage their activity and reduce harm.

• Players can set deposit limits, loss limits and session time limits. We recommend using these tools proactively.
• Self-exclusion and cooling-off options are available for players who wish to pause or permanently stop playing.
• We ask players to recognize warning signs of problem gambling and seek help if necessary. Common signs include chasing losses, neglecting responsibilities and using gambling to escape problems.
• We cooperate with recognized support organizations and will provide information about responsible gambling services upon request.

In our experience, imposing voluntary limits and taking regular breaks are effective ways for players to maintain control over their gambling behavior.

Security, Data Protection and Privacy

Protecting player data is a priority. We use encryption and standard security practices to safeguard personal information. When you provide documents and personal data for KYC or support purposes, this information is stored securely and used only for verification, fraud prevention, regulatory compliance and account management.

• We will only share personal data with third parties where necessary for verification, payment processing or as required by law.
• Retention periods for personal data are governed by applicable law and our internal policies; we will not keep information longer than necessary.
• If you have privacy concerns you may request details about the information we hold and how it is processed.

Suspension, Breaches and Termination

We may suspend or terminate accounts where we suspect breach of these Terms or illegal activity. Actions we may take include temporary suspension, closure of the account, withholding funds pending investigation and referral to law enforcement.

• Grounds for suspension include suspected fraud, collusion, use of multiple accounts to exploit offers, providing false documents and attempting to manipulate games.
• Where an account is suspended pending investigation we will retain funds until the investigation concludes, subject to lawful restrictions and obligations.
• If we determine a breach has occurred we may cancel bets and winnings related to the breach and close the account permanently.

Dispute Resolution and Contact

If you have a dispute or a question about these Terms, account activity or payments, you should contact customer support. We operate an internal complaints process designed to resolve disputes efficiently and fairly. Our experience shows that most issues are resolved quickly when customers provide all relevant information and documentation.

• Step 1: Contact our support team with a clear description and supporting evidence.
• Step 2: Our compliance team will investigate and respond with findings and proposed resolution.
• Step 3: If you remain dissatisfied you may request escalation and further review by senior compliance staff. Final decisions are issued in writing.

Where local law or regulation allows, unresolved disputes may be referred to an independent dispute resolution body or determined by court proceedings in the applicable jurisdiction. Please note that different laws may apply depending on where you are located and where The Pokies 114 operates.

Governing Law and Jurisdiction

These Terms are governed by the laws applicable to our operations. By using The Pokies 114, you accept that disputes will be resolved in accordance with the applicable legal framework. Where required by regulators we will cooperate with lawful requests from official authorities.

Important Notices

By using The Pokies 114 you acknowledge and accept the following important points:

• Gambling involves risk; you can lose money. You are responsible for your own financial decisions.
• We are not liable for losses caused by factors outside our reasonable control, such as internet outages, third-party failures or delays by payment processors.
• We reserve the right to refuse service, promotions or payouts where we have reasonable grounds to believe terms have been breached or fraud is suspected.

Our Testing Results and Practical Guidance

From our internal testing and customer feedback collection, we have compiled practical guidance to help you avoid delays and ensure a smooth experience:

• Submit clear photocopies or scans of identity documents to avoid verification delays.
• Use payment methods registered in your name to expedite deposits and withdrawals.
• Check the bonus terms before accepting any promotion — know the eligible games and wagering requirements.
• Keep your contact details current so support can reach you if verification or payout issues arise.

Final Remarks

The Pokies 114 aims to provide a safe, fair and transparent gaming environment. These rules are intended to protect both players and the integrity of the platform. If you have questions about any section of these Terms, contact customer support and we will help clarify your rights and obligations.

We continuously monitor and refine our policies. Our commitment to responsible gambling, security and compliance is ongoing, and we will update these rules as necessary to reflect best practices and regulatory requirements. Continued use of The Pokies 114 after updates means you accept those changes.

Thank you for reading our Rules & Terms. Play responsibly and contact support if you need assistance.